Troubleshooting Windows
Session 1
Section A: Defining a DST
· Prerequisites
· DST Qualifications
· Gathering Information
· DST Steps
· DST Terms
· DST Purpose
Section B: Preparing for OS Installation
· Installation Types
· Installation Methods
· Hardware Compatibility
· The Hard Drive
· Partition Types
· File System Types
Section C: Standard Installation
· Attended Installation
· Network Share Installation
· Product Activation
· Troubleshoot Installs
Section D: Unattended Installation
· Unattended Methods
· Using a Script File
· Imaging Tools
· Installing Setup Manager
· Running Setup Manager
Section E: Upgrading Installation
· Supported Upgrades
· User State
· Migration Tools
· Supported Settings
· Locating USMT Tools
· Gathering Settings
· Applying Settings
Section F: Post Install Updating
· Updating XP
· Automatic Updates
Section G: XP Pro vs. XP Home
· Local Features
· Network Features
Section H: Local Users & Groups
· User Accounts
· User Groups
· Create a New User
· User Properties
· Create a New Group
· Using the Command Prompt

 

Troubleshooting Windows
Session 2
Section A: Understanding NTFS
· NTFS Features
· File/Folder Ownership
· Simple File Sharing
· Copying & Moving Data
· Compression
Section B: NTFS Permissions
· NTFS Permission Types
· Standard Permissions
· Permission Rules
· Configuring Permissions
· Inheriting Permissions
· The Command Prompt
Section C: Shared Folders
· Shared Data
· Effective Permissions
· Mapped Drives
· Shadow Copy
· Installing Shadow Copy
· Sharing Folders
Section D: File Encryption
· EFS
· EFS Design
· EFS Features
· Recovery Agents
· Viewing Recovery Agents
· Creating Recovery Agents
· Encrypting Data
Section E: Data Storage
· Offline Files
· Synchronization
· Configure Offline Files
· Offline File Locations
Section F: Installing Local Printers
· Creating a Power User
· Setting up Printer
· Printer Properties
Section G: Installing Network Printers
· Using Printer Wizard
· Browsing the Network

Troubleshooting Windows
Session 3
Section A: Storage Device Types
· Fixed Storage Types
· Removable Storage Types
· Basic/Dynamic Disks
· Disk Management Tools
Section B: Types of Display Devices
· Display Adapters
· Display Settings
· Direct X
· DX Diag Tool
· Customizing the Display
Section C: ACPI Interface
· ACPI & Power Schemes
· Standby & Hibernation
· Power Schemes Settings
· Custom Power Settings
Section D: I/O Devices
· I/O Device Types
· Device Manager
· Hardware Profiles
Section E: User Settings & Profiles
· User Profiles
· Locating User Profiles
· Managing User Profiles
· Taskbar & Accessibility
· Regional & Language
· Mouse & Keyboard
Section F: Security Settings
· Installing MBSA
· Running MBSA
· Installing SCAS
· Running SCAS
Section G: Local Policies
· GPEDIT.MSC
· Computer Policies
· User Policies
· Refresh Policies
· RSOP Tool
Section H: Network Policies
· AD Users & Computers
· GPO Hierarchies
· GPO Inheritance
· GP Result

Troubleshooting Windows
Session 4
Section A: Startup & Logon
· Boot Process
· Logon Process
· Startup & Recovery
· BOOT.ini
Section B: System Performance
· System Info
· Help & Support
· Task Manager
· Performance Manager
· Log Files & Alerts
Section C: Networking: TCP/IP
· Repairing a Connection
· Connection Properties
· PING Tool
· IPCONFIG Tool
· PATHPING Tool
Section D: Troubleshooting: TCP/IP
· TRACERT
· Internet Firewall
Section E: Networking: DNS & NetBIOS
· DNS Service Server
· DNS Service Client
· NS Lookup
· WINS Service
· NBTSTAT Service
Section F: Remote Connections
· Dial-up Networking
· Managing Properties
Section G: Remote Desktop Support
· Enable Remote Desktop
· Configure Remote Desktop
· Connection & Settings
· Remote Assistance
Section H: Networking: Internet Explorer
· General Options
· Security Options
· Privacy/Content Options
· Connection Options
· Programs/Advanced Options

Troubleshooting Desktop Apps
Session 1
Section A: DST Basics
· Prerequisites
· DST Responsibilities
· DST Skills
· Troubleshooting
· Key Terms
Section B: Configuring the OS
· OS Architecture
· Registry Components
· Installing Applications
· Regional Settings
Section C: Configuring Connectivity
· Network Adapter
· IP Configuration
· PING
· TRACERT
· NS Lookup
· NBTSTAT
· Firewall
Section D: Configuring Internet Explorer
· Web Browsers
· Internet Options
Section E: Troubleshooting Internet Explorer
· Troubleshooting Issues
· Temporary Files Management
· View Objects
· User Settings
Section F: Securing Internet Explorer
· Security Tasks
· Security Levels
· Content Zone Settings
· Privacy/Content Settings
· Security Updates
Section G: Communication Applications
· Configuring Mail Client
· Email Settings
· Validate Configuration
· Newsgroup Configuration
Section H: Managing Outlook Express Data
· Backup/Import Email
· Deleting Data Store
· Restoring Files
· Email Security Settings

Troubleshooting Desktop Apps
Session 2
Section A: Outlook Express Files
· Supported Data Types
· Outlook Express Files
· Exporting Address Book
· Importing Address Book
· Managing Maintenance Tab
· Backing up Outlook Express
Section B: Microsoft Office Suites
· Office Versions
· Installing Office
· Multi-boot Installation
· Office Suite Activation
· Troubleshooting Installation
Section C: Customizing Office Suites
· Common Settings
· AutoCorrect Options
· Dictionary Option
Section D: Updating for Security
· Office Update Website
· Security Tips
· Auto Recover
· Downloading Updates
· Best Practices
· Repairing Office
Section E: MS-DOS Applications
· MS-DOS Flow
· Viewing NTVDM
· Configuring Editor
Section F: Win16/32 Applications
· Win16 Flow
· NTVDM Dependency
· Separating Memory Space
· Win32 Capabilities
Section G: Application Compatibility
· Compatibility Issues
· Compatibility Guidelines
· Compatibility Settings
Section H: Desktop Properties
· Start Menu Interface
· Customizing Taskbar
· Customizing Start Menu
· Customizing Desktop
· Customizing Folder Settings